Provide outstanding pre-sales and post sales Customer Service and Technical Support for CarePredict customers.

High School Diploma or GED required

Field incoming requests from end users via phone, email, chat

Accurately document all information: Contact details, nature of the issue, troubleshooting performed, resolution

Utilitze knowledgebase, FAQs, peers and additional resources to resolve customer issues effectively and efficiently.

Proactively engage the required resources to ensure you exceed customer expectations in a timely manner.

Master software, hardware and WiFi troubleshooting in order to effectively share the Voice-of-the-Customer throughout the organization.

Technical Support troubleshooting guru.