Salary: $16.00/hour – $18.00/hour 

Job Summary: 
 

Coordination and execution of the Customer Quality functions in interaction with the 
Customer Quality Department of premier diesel engine and diesel generator manufacturer and service provider’s independent dealerships and the Customer Support Departments of the corporation in the United States and abroad worldwide. 
 

Essential Functions: 
 

∙Interface between the company’s customers in the Americas and the company with a strong relation to Customer Support (DCA and DAG)
 

∙Identification, correction, and prevention of defect root causes generated within 
Corporation 
 

∙Communication and follow-up of the identification, correction, and prevention of
defect root causes generated in company facilities outside of the Americas 
 

∙Analysis and documentation of the details regarding 0hr and field failures in the Americas
 

∙Assist with coordination of 0hr and field failures outside of the Americas as required  
 

∙Internal project responsibility: Participation and representation of Customer Quality in project team meetings 
 

∙Process implementation and improvement of Customer Quality relevant processes 
 

∙Coordination of customer PPAP requests 
 

∙Assist with Internal Audits in cooperation with the Corporate Quality team
 

Qualifications: 
 

Experience/Training/Education:  
 

∙Degree in Mechanical engineering or similar advanced technical education background 
 

∙Minimum 2 years previous Quality Assurance experience: knowledge of tools and 
methodology as well as ISO standards 
 

∙Advantage with diesel engine background or experience with hybrid or electric drive 
systems  
 

∙Excellent knowledge of technical English language
 

∙Knowledge of the German language is an advantage
 

∙Open for SAP knowledge 

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