Salary Range: $80,000 – $120,000  

  

Reports to: Service   Engineering Manager  

  

Department: Service   Engineering  

  

Location: Atlanta, Georgia  

 

Job Summary:  

Primary function as a liaison between DCA and DAG Product Support Department and the assigned OEMs and Rental/ Fleet Customers and to assist Service Engineering Manager in overseeing product support-related issues. To identify, report and solve product support issues with an engineering approach.  

 

Essential Functions:   

∙Manage and coordinate product support-related issues with the OEM to insure appropriate and timely resolution.  

  

∙OEM support during the new product ramp-up phase.  

  

∙Support the company help desk as an escalation level for complex technical issues.  

  

∙Field Service Support for complex technical issues at customer sites.  

  

∙Communication and collaboration within the organization on a global level.  

  

∙Keep OEM informed about technical advancements to the engine, and how those changes relate to the overall installation and service requirements of the engine in the machine.   

  

∙Align with the regional service managers on topics addressed by the OEM & service network.  

  

∙Assist in warranty-related issues; Analyze warranty history, parts inspections, failure reports, campaign-related activities, etc. This activity could include coordination of campaigns, and negotiation on product-related matters (retrofits, updates, campaigns).   

  

∙Increase your knowledge about our business, our products, our markets, and how they benefit the OEM.  (Increasing your knowledge is an ongoing process).  

  

∙Other duties as assigned  

  

Qualifications (Experience/Training/Education):  

∙Bachelor’s degree in engineering or 5 years equivalent technical experience.  

  

∙Experience with Diesel engines (DEUTZ, CAT, Kubota, Yanmar, Isuzu, John Deere, or Detroit Diesel) or similar technologies. Excellent verbal and presentation-based communication skills.  

  

∙Self-starter with the desire to grow both on the business and personal side.  

  

Knowledge/Skills/Abilities:  

∙Technical knowledge of engines such as DEUTZ, CAT, Kubota, Yanmar, Isuzu, John Deere, or Detroit Diesel and exhaust after-treatment systems.  

  

∙Experience in electrification, gasoline/LPG engines, and equipment systems is beneficial.  

  

∙Project management experience.  

  

∙Acquisition and analysis of INCA, DEUTZ-Serdia, CAN-BUS, and DEUTZ- Telematic data.  

  

∙Computer literate (working knowledge of MS Office, Word, Excel, PowerPoint, and Outlook).  

  

∙Ability and willingness to travel.  

  

∙Willingness to become a subject matter expert in new diesel engine technologies.  

  

∙Effectively building formal and informal relationship networks inside and outside the organization.  

  

∙Consistently achieving results, even under tough circumstances.  

  

∙Making good and timely decisions that keep the organization moving forward. 

 

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